European Emergency Number 112. When to call 112?

European Emergency Number 112
This number is a single emergency number valid in all countries of the European Union. It is used to notify in situations of danger to health, life or property. It can be used from both mobile and landline phones, and the service is free of charge.

When to call 112?
The European Emergency Number 112 is used to report situations involving an immediate threat to life, health or property, which include:

  1. fires,
  2. traffic accidents,
  3. incidents of violence,
  4. serious bodily injury,
  5. theft,
  6. burglaries,
  7. other emergencies that threaten health or life.

Necessary information for reporting an incident, that is, what should be done after dialing 112?

  • If possible – the call to the operator of the emergency number 112 should be made by a person directly at the scene of the incident, and should provide an opportunity for a calm conversation.
  • You should wait for the operator to answer and not hang up until the call is answered (the call is free, so the caller does not incur any costs).
  • Give your name and surname and briefly describe the event or situation that you have witnessed – on the basis of this information the operator will decide what services to deploy to the incident.
  • Be sure to provide the location or address where the event took place.
  • Respond to questions asked by the operator.
  • Follow the orders / instructions given by the operator.
  • Do not disconnect until specifically instructed by the operator.
  • If the situation suddenly changes (deteriorates), immediately inform the 112 operator.
  • Do not block the phone number from which the call was made, in case the operator tries to contact the applicant again.

Tourist Emergency Line: 0 800 200 300; +48 608599999

After dialing the emergency number and the dispatcher comes forward, calmly and clearly say:

  1. what happened?
  2. whether there are injured people – if so, say what their condition is (whether they are conscious, whether they are breathing).
  3. The place of the incident (address, name of the object, characteristic features of the place).
  4. Your name, telephone number from which information about the incident is given.

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